Refund Policy

Last updated: July 2026

1. Overview

Thank you for supporting the work of Vivian Rude. This Refund Policy explains how refunds, returns, and exchanges are handled for both digital and physical products purchased through our website or affiliated platforms.

By making a purchase, you agree to the terms outlined below.

2. Digital Products (Ebooks, Guides, Mini‑Books)

All digital products — including ebooks, guides, mini‑books, and identity‑based resources — are non‑refundable.

Why?

Digital items are delivered instantly and cannot be “returned.” Once the file has been accessed or downloaded, the transaction is considered complete.

Digital Products Are Final Sale

  • No refunds

  • No exchanges

  • No cancellations after purchase

If you experience a technical issue accessing your digital file, please contact us at vivianrude580@gmail.com, and we will assist you.

3. Physical Merchandise (Apparel, Bags, Home Goods)

Physical merchandise may be fulfilled through third‑party providers such as Shopify or print‑on‑demand partners.

A. Damaged or Defective Items

If your item arrives damaged, misprinted, or defective, please contact us within 7 days of delivery with:

  • Your order number

  • A description of the issue

  • Photos of the item

We will arrange a replacement at no additional cost.

B. Incorrect Address or Delivery Issues

We are not responsible for orders shipped to an incorrect address provided at checkout. Please double‑check your information before submitting your order.

C. Returns & Exchanges

Because merchandise is produced on demand, we cannot accept returns or exchanges for:

  • Wrong size

  • Buyer’s remorse

  • Change of preference

Please review sizing charts and product details carefully before purchasing.

4. Order Cancellations

Digital Products:

Cancellations are not possible once the order is placed.

Physical Merchandise:

Orders may only be canceled before they enter production. Production often begins within hours, so cancellation is not guaranteed.

If you need assistance, email us immediately at vivianrude580@gmail.com.

5. Refunds for Duplicate Charges or Errors

If you believe you were charged twice or experienced a billing error, contact us with:

  • Your name

  • Order number

  • Screenshot of the charge

We will investigate and issue a refund if appropriate.

6. Contact Information

For questions or support regarding refunds, returns, or order issues, please contact:

Email: vivianrude580@gmail.com Website: vivianrude.com

We aim to respond within 48 hours.